FAQ

Alkaline batteries are a common type of disposable battery used in electronic devices. it operate based on a chemical reaction between an alkaline electrolyte and zinc and manganese dioxideas electrodes, producing the electric current.

The expiration date is appeared on the bottom of Voniko batteries, which represents the shelf-life. The manufacture date does not appear but can be deduced from the expiration date based on our shelf-life guarantee related to the product description.

The recommended operating temperature range is -14°F to +122°F.

No, we have patents for anti-leakage technology, which can’t destroy your valuable device.

In general, the alkaline batteries are safe for air travel so that can be allowed. But not all airlines allow batteries carried in checked baggage. Please consult your airline for more information.

Alkaline batteries may experience reduced performance in cold temperatures, but generally work within regular usage ranges.

It depends on where you live, for most parts of areas, around 7.5%.

No, it can’t. In case of recharge, battery may leak or explode.

Alkaline batteries have larger capacity, longer shelf-life, more leak-proof than zinc carbon batteries so that more adaptable to high discharge device.

Certainly not, The lifespan of the new battery will be shortened when they are mixed. What’s worse, the new battery could make used battery over discharged, cause leakage, then damage electric device.

Send e-mail to support@vonikoshop.com for more details.

Most devices indicate the required battery size. You can also refer to the device manual for accurate information.

Depending on the camera and usage conditions, they can power your device for hundreds of shots before needing replacement, making Voniko Lithium batteries ideal for photographers.

No, Voniko lithium battery is disposable & non-rechageable. They are convenient and perfect for on-the-go photography where recharging isn’t feasible.

No, Voniko lithium batteries have PTC protection devices, can prevent battery leakage caused by short circuit and better protect your expensive equipment.

The expiration date is appeared on the bottom of Voniko batteries, which represents the shelf-life. The manufacture date does not appear but can be deduced from the expiration date based on our shelf-life guarantee related to the product description.

No, Voniko lithium batteries are free from lead, mercury and cadmium, it can be classified as common household waste.

Typically yes, keep them in their original packaging or cover the terminals to prevent short circuits. But the rules can vary between airlines and countries. Check with the specific airline you are flying with and the relevant aviation authorities.

Alkaline manganese dioxide batteries are good all-around batteries for everyday electronic devices. Lithium iron disulfide batteries have greater performance for outdoor high-tech device. because they can withstand more extreme temperature and last longer than alkaline batteries. But Lithium is a more expensive technology, which means a higher price point. so the extra cost may not be justified in inexpensive devices. Note: lithium batteries are restricted as carry-on travel items by some airlines.

The lifespan depending on factors like its usage and the device it powers.

Generally, they can last from several months to a few years.

The expiration date is appeared on the package of Voniko coin cell batteries, which represents the shelf-life. The manufacture date does not appear but can be deduced from the expiration date based on our shelf-life guarantee related to the product description.

Store them in a cool, dry place away from direct sunlight and high humidity. Keep them out of children's reach.

If the device becomes less responsive, dim, or stops working, it's likely time to replace the button battery.

Most devices indicate the required battery size. You can also refer to the device manual for accurate information.

The material is Nickel Metal Hydride (NiMH) which has many advantages over other battery construction materials.

NiMH batteries are suitable for all high-energy, high-demand applications. The most common applications are digital cameras, flashlights and toys. If you find yourself regularly purchasing alkaline batteries for a particular application, then you should consider using rechargeable NiMH batteries.

Our batteries can be recharged up to 1000 times in overnight slow-charge mode.

Almost close to alkaline batteries. Many of today’s high-drain devices like digital cameras require replacing your batteries more often than you’re used to, so it's perfect for them!

Between 3 and 5 years, stored
at room temperature. To attain full capacity after extended storage may require a few charge/discharge cycles to obtain maximum performance.

Process within 2 business days of placing an order.

We currently only support logistics delivery in the US (excluding Alaska and Hawaii)  market.

Approximately 3-10 business days.

When your package has shipped, you will receive a confirmation via e-mail that also contains tracking information from the appropriate carrier.

If you want to change it before the product is sent, you can contact us we will deliver the goods to you according to the accurate address.

But we can't change the address once the product is in transit.

USPS, UPS, DHL are our logistics partners to ship out Voniko products. we will choose the carrier that we think works best for our customers.

Please provide us with your order number, and our customer support team will promptly investigate the issue with the logistics company. Rest assured, we are committed to ensuring you receive the product you ordered.

If your order has not been shipped, please contact us to cancel your order as soon as possible. Then we will refund to your payment account. However, the orders that have been shipped cannot be cancelled.

Yes, please contact us with your order number and reason for returning within 30 days of the receipt date on items purchased. We will provide you with a returns label and our warehouse address.
Noted: Shipping fees on returns are the responsibility of the customer unless product quality issues.

You have a window of 30 days to initiate the return on unboxed and unused items.

Upon receiving your return in our warehouse, we will process your refund. Until you receive the refund, it will take within 20 business days.

Refunds are processed back to the original payment method used.

Detailed return instructions can be found on our website Refund Policy.

What are Voniko shipping options?

Orders will be shipped from our warehouse in California, USA using USPS, UPS, DHL standard shipping. We do not support the designated courier company. This method typically delivers within 4-10 business days from the shipment date. 

When will my order be shipped?

Orders are processed, verified,quality-checked, and packaged within 2 business days. During sale periods or over holiday weekends, shipping may take an extra business day. For holiday orders, we will process them for you within 72 hours. For urgent orders, you can contact us in the mail, and we will process your order in time. In case of any unexpected that cause delay, we will inform in time by e-mail.

Do you ship to all states in the U.S.?

We are able to ship to all states except Alaska and Hawaii at this time due to recent changes in shipping regulations. Please sign up for our newsletter to be informed when that changes.

What is shipping cost?

*We offer free shipping on each order over $35.

*For order below $35, the shipping cost will be automatically calculated when you check out.

Are you able to ship internationally?

Unfortunately, We are not currently shipping internationally, but U.S. mainland only. To get updates on when we will be shipping to your region sign up for our newsletter!

Notes:

1) Standard Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.

3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

4) If there is any shipping issue with your package, you must inform us via support@vonikoshop.com within 30 days of your order placing.

How can I track our order?

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number.  If you do not receive this email, please check your spam or junk mail folder or contact us by email at support@vonikoshop.com.

Will all items from my order be delivered at the same time?

We strive to deliver all items together. However, some products may ship separately due to different shipping options. You'll receive a shipment notification email once an item is shipped.

Why isn't there any tracking update?

If your order is within the estimated delivery time please wait patiently for tracking updates. If significantly overdue, contact the shipping courier or reach us out for assistance.

Can I change the delivery address after shipping?

Unfortunately, we can't change the address once the product is in transit.

What if the received product is different from what I ordered?

Contact customer support at support@vonikoshop.com with details about the issue for assistance.

My package shows delivered but I haven't received it. What should I do?

Wait for 2 business days post-delivery confirmation. Check your surroundings and ask neighbors if they received it. If still undelivered, contact us at support@vonikoshop.com for assistance.

Contact us directly via support@vonikoshop.com if you have any problems related to Voniko products quality you purchased. A sincere apology in advance for all inconvenience that your purchased Voniko products arouse. We will look into every issue carefully and take full responsibility, offer replacement or full refund to quality issues that are proven.

Pls note that this policy is for purchased products via www.vonikoshop.com. For products bought from Voniko stores on site such as Amazon, Walmart, Tiktok or through Voniko authorized dealers, kindly pls contact them directly.

Warranty

*Products without sufficient proof of purchase.

*Damage caused by misuse.

*Improper installation.

*Damaged by yourself.

*Purchase the product by mistake.

*Neglect, accident or modification, which have been soldered or altered during assembly.

*Proven as other malicious behaviors to intend to get refund.

How to claim warranty?

*Claim to e-mail support@vonikoshop.com directly and Vonikoshop staff will feed back to you within 1 business day.

*When you claim, it is necessary to provide following information：

-Order number generated by vonikoshop

-E-mail address, phone number and name to place the related order

-Sales receipt

-Proofs including but not limited to claimed products photos, videos…

Complaints handling

Vonikoshop takes full responsibility to the proven quality related products.

Return

We offer a 30-day hassle-free money back guarantee from receipt date on items purchased directly from vonikoshop.com. And prior to return, pls contact support@vonikoshop.com in advance to confirm if Voniko can assume the return shipping fee. If for any reason you are not satisfied and would like to return an item, please let us know within 30 days from the receipt date.

Return shipping costs should be paid by the customer in the following situations:

Purchase the product by mistake.

Usage of product contrary to its stated instructions.

Returning products without any proven defect.

Removal of identification labels such as, but not limited to, the original label, patent, serial number.

Damage caused by improper storage, abuse or user error.

Neglect, accident or modification, which have been soldered or altered during assembly.

Vonikoshop only provides prepaid return label for quality problem products.

Return process

Get in touch with us and start the return process within 30 days of the receipt date on items purchased.

Provide proof of purchase from vonikoshop.com ( Order number, email address, phone number, name..).

The product should be returned in its original packaging, unused, and in the same condition as the item you received.

Refunds will be processed within 3-5 business days after we confirm receipt of your returned items and check their state at our warehouse.

Refund

Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days after confirmation, and it generally takes 10-15 business days to be returned to the original payment method.

If you haven't received your refund beyond 15 business days, please contact us for further assistance.

Exchange

Vonikoshop can replace proven quality-related product that fails to operate within the applicable warranty period. The replaced product assumes the remaining warranty period of the original product.

Cancel the Order

We accept order cancellation before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.