Refund policy
Contact us directly via support@vonikoshop.com if you have any problems related to Voniko products quality you purchased. A sincere apology in advance for all inconvenience that your purchased Voniko products arouse. We will look into every issue carefully and take full responsibility, offer replacement or full refund to quality issues that are proven.
Pls note that this policy is for purchased products via www.vonikoshop.com. For products bought from Voniko stores on site such as Amazon, Walmart, Tiktok or through Voniko authorized dealers, kindly pls contact them directly.
Warranty
*Products without sufficient proof of purchase.
*Damage caused by misuse.
*Improper installation.
*Damaged by yourself.
*Purchase the product by mistake.
*Neglect, accident or modification, which have been soldered or altered during assembly.
*Proven as other malicious behaviors to intend to get refund.
How to claim warranty?
*Claim to e-mail support@vonikoshop.com directly and Vonikoshop staff will feed back to you within 1 business day.
*When you claim, it is necessary to provide following information：
-Order number generated by vonikoshop
-E-mail address, phone number and name to place the related order
-Sales receipt
-Proofs including but not limited to claimed products photos, videos…
Complaints handling
Vonikoshop takes full responsibility to the proven quality related products.
Return
We offer a 30-day hassle-free money back guarantee from receipt date on items purchased directly from vonikoshop.com. And prior to return, pls contact support@vonikoshop.com in advance to confirm if Voniko can assume the return shipping fee. If for any reason you are not satisfied and would like to return an item, please let us know within 30 days from the receipt date.
Return shipping costs should be paid by the customer in the following situations:
Purchase the product by mistake.
Usage of product contrary to its stated instructions.
Returning products without any proven defect.
Removal of identification labels such as, but not limited to, the original label, patent, serial number.
Damage caused by improper storage, abuse or user error.
Neglect, accident or modification, which have been soldered or altered during assembly.
Vonikoshop only provides prepaid return label for quality problem products.
Return process
Get in touch with us and start the return process within 30 days of the receipt date on items purchased.
Provide proof of purchase from vonikoshop.com ( Order number, email address, phone number, name..).
The product should be returned in its original packaging, unused, and in the same condition as the item you received.
Refunds will be processed within 3-5 business days after we confirm receipt of your returned items and check their state at our warehouse.
Refund
Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days after confirmation, and it generally takes 10-15 business days to be returned to the original payment method.
If you haven't received your refund beyond 15 business days, please contact us for further assistance.
Exchange
Vonikoshop can replace proven quality-related product that fails to operate within the applicable warranty period. The replaced product assumes the remaining warranty period of the original product.
Cancel the Order
We accept order cancellation before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.